Reference

Terms & Conditions at selat378

When you open an account with selat378, you're entering an agreement that covers how your account works, how deposits and withdrawals move through DANA, OVO, GoPay and QRIS…

Account ActivationPayment & Withdrawal RulesDispute ResolutionData & PrivacyContact & Updates
selat378 Terms & Conditions at selat378
CONTACT & ESCALATION

Reach Our Terms Support Team

Live Chat Available 24 hours on the selat378 dashboard.
Email Support Send account, payment or terms clarifications to [email protected].
In-App Help Center Browse our FAQ and policy summaries directly in the mobile and desktop lobby.
DATA, SECURITY & RIGHTS

How We Handle Your Information

Account Security

We encrypt your login credentials and payment data with 256-bit SSL.

Data Retention

Transaction records, login history and support tickets are kept for 24 months to comply with local regulations and resolve disputes.

Cookie & Tracking Policy

We use session cookies to keep you logged in and track gameplay for account verification.

Payment Data Protection

DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS-compliant gateways.

Your Access & Correction Rights

You can request a copy of all personal data we hold about you. Email support@selat378.

Dispute & Complaint Process

If you believe we've mishandled your account, payment or data, submit a formal complaint via live chat or email.

Common Terms & Conditions Questions

You can close your account anytime through Settings > Account Management. Any remaining balance is returned to your original deposit method within 3–5 business days. Account closure is permanent and your game history is archived after 24 months unless you request deletion sooner.

Yes. Go to Account Settings > Contact Details to update your email or phone. If you're changing your email, we send a verification link to your new address. This update takes effect immediately after confirmation and does not affect your account balance or games.

Report the issue to [email protected] or via live chat within 72 hours of the transaction. Provide your transaction ID, amount and deposit method. We investigate within 7 business days. If an error is confirmed, we refund the difference to your account wallet or original payment method.

Withdrawal limits depend on your account age and verification status. A new account can withdraw up to 5 million Rp per day. After 30 days of verified activity, the daily limit increases to 25 million Rp. VIP members may request higher limits by contacting our support team.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within 1–2 minutes. Your funds arrive directly in your payment app. If a withdrawal is delayed beyond 5 minutes, it may be pending verification; check your email or live chat for next steps.

Use the 'Forgot Password' link on the login page. Enter your registered email and we'll send a reset link within 60 seconds. Click the link, create a new password and log back in. If you can't access your email, contact live chat with your account ID and we'll verify your identity.

No. We allow one account per person. Multiple accounts violate our terms and may result in account suspension and forfeiture of balances. Account creation is verified by phone, email and payment method to prevent duplicates across Indonesia and other regions where we operate.