Reference

Privacy Policy at selat378

When you open an account with us, your personal information and payment details are protected under our privacy framework.

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selat378 Privacy Policy at selat378
GET IN TOUCH

Contact Us About Your Privacy

Live Chat Open your account menu and select Support.
Email Support Send privacy questions or data-access requests to our support inbox.
Account Settings You can view and update your personal details directly in Account Settings on desktop…
SECURITY & TRANSPARENCY

How We Protect Your Account

Encrypted Payments

Every deposit and withdrawal — whether via DANA, OVO, GoPay or QRIS — is encrypted end-to-end.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences.

Account Verification

When you withdraw funds, we verify your identity and payment method match your account profile.

Data Retention

Active account data is kept for the duration of your membership.

Third-Party Access

We share data only with payment processors and fraud-prevention partners required to process your transactions safely and securely.

Your Rights

You can request a copy of your data, correct inaccuracies, or close your account at any time through Support or…

Privacy Policy FAQ

We collect your name, email address, phone number, date of birth and payment details. Additional KYC (identity verification) information may be required for withdrawals. This data is used solely to verify your identity and process transactions securely.

All DANA, OVO, GoPay and QRIS transactions are encrypted with SSL technology. Payment credentials are tokenized and never stored in plain text. Your bank details are held on segregated, secured servers and are not accessible to our support staff.

Yes. Open Account Settings to view and download your stored personal information, account history and transaction records. For a complete data export, contact Support via Live Chat or email — they will send it within 7 business days.

Active account records are deleted 24 months after closure, unless local law or ongoing disputes require retention. Transaction records for regulatory compliance may be kept longer. We will notify you if extended retention applies to your account.

No. selat378 does not sell or trade your personal information. We share data only with essential partners — payment processors and fraud-prevention providers — under strict confidentiality agreements required to operate safely.

In the unlikely event of unauthorized access, we notify affected account holders within 72 hours via email and through your account dashboard. We work with cybersecurity experts to investigate and remediate immediately.

Yes. Request account deletion through Support or Account Settings. Depends on local law whether data is fully erased or archived. Any outstanding balance or pending withdrawal must be settled before deletion is processed.